Refund policy

Returns Policy 


We aim to provide our customers with high-quality products and services. However, we understand that sometimes you may need to return an item. Please review our return policy below to understand how we handle returns for both prescription and non-prescription items.


1. Prescription Products

Due to regulatory and safety concerns, we are unable to accept returns or offer refunds for prescription medicines, unless:

  • The product was damaged during transit.
  • You received the incorrect product due to an error on our part.
  • The product is defective.

If any of these issues occur, please contact us with a any evidence of the issue within 48 hours of receiving your order. We will require the item to be returned before we can issue a replacement or refund.


2. Refunds

If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.

Please note:

  • Shipping costs are non-refundable unless the return is due to our error or the product is defective.
  • Any free gifts or promotional items that were part of the order must also be returned.


3. Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact our customer service team to arrange the exchange.


4. Damaged or Incorrect Items

If your item arrives damaged or if you receive the wrong product, please contact us within 48 hours of delivery. 


5. How to Return Items

To return an item, please follow these steps:

  1. Contact us to request a return authorisation.
  2. Securely pack the product in its original packaging (if applicable).
  3. Send the package to the return address provided by our team.


Please note that we cannot be responsible for returned items lost in transit, so we recommend using a trackable shipping service and purchasing shipping insurance.


6. Non-Returnable Items

The following items are not eligible for return:

  • Prescription medicines (unless faulty or incorrectly supplied).
  • Opened or used non-prescription items.
  • Gift cards.
  • Perishable or time-sensitive products.


8. Contact Us

If you have any questions about our return policy or need assistance with a return, please reach out to us.


Last Updated: October 2024

This policy is subject to change at any time without prior notice.